Shipping & Returns

Shipping

• Items are shipped exclusively with Australia Post with a tracking number
• Free Shipping on all orders over $150
  Flat rate of $12 for orders under $150 (3-5 business days)
  $18 Express post available (1-3 business days).
• International shipping is available - Please email us to request a shipping rate.
  
• PLEASE NOTE All import duty or sales taxes in your country is your own responsibility and not included in this fee. Please email us at jorgiakateclothing@gmail.com. if you have any other questions
• Orders placed will be sent the next business day.
• Please be aware that during busy peak seasons, and promotional events there could be delay.
  
• If you would like to track your order please refer to the tracking number supplied in your Order Confirmation email.

Returns

Please read our returns and shipping policy carefully before purchasing. By shopping with us you are agreeing to the terms and conditions.

ALL online returns will be in the form of a JorgiaKate online credit voucher and not a refund.

Please consider our Returns Policy before you make and order as we do not offer monetary refund under any circumstance (unless faulty).

We want you to be happy with your purchases, but for any reason it’s not appropriate for you or you need to change size we are happy for you to return your items/s on the provision that the following conditions have been meet.

• Size availability, please email us at jorgiakateclothing@gmail.com to receive confirmation.
• Items must  have still in place original packaging, tags, spare buttons etc.
• Items need to be returned within 10 business days from the date on your original invoice with proof of purchase.
• All costs for exchange/ return is at buyers expense.
• Items are your responsibility until they reach our address at 21 McCartin Street Leongatha Victoria 3953. Only use Australia Post satchel with tracking and insurance so it arrives safely back to us.
• No exchanges/returns on all sale and final sale items during a promotional period.
• We reserve the right to return your items if they do not meet the conditions above.

Received a faulty item?

Firstly we apologise, we do check every item before we send it out, but sometimes we can miss things.

A replacement will be offered, this will be subject to us having it in stock, if not we give you a full refund in the form of a gift card including post.

Please note, check your item once you have received it and let us know within 10 days of any faults, if it’s any longer we may not be able to accept.

Please follow the care instructions on the label as we cannot accept returns on mistreated items.

Please note color and dye runs can look different in photo's we do our best to give a fair representation of the product but sometimes this is out of our control.

*Please post your prearranged faulty return to JorgiaKate Clothing, 21 McCartin Street, Leongatha, Victoria 3953. Phone 0491693146 if you have any questions to talk with one of our team.